Business Technology

Based on our global experience, input from several major corporations’ CIOs, and a global benchmark database, we have defined both what the objectives and criteria for an IT strategy should be, but also what supporting enablers like processes, organization, and governance should look like. We have also calibrated these to ‘archetypes’ based on the business objectives. This gives us distinctive insight across all levers in how a CIO and CEO should think about the IT function’s strategy.

Our application of Lean methodology takes an end-to-end view, starting with the IT customer. This ensures that improvement occurs across all IT processes. Our approach has proven to have significant and lasting impact for both providers and insourcers.

Our global community of business technology consultants is committed to working with executives on their most challenging technology issues. We serve many sectors including automotive, energy, finance, healthcare, high tech, media, mining, pharmaceuticals, public sector, retail, telecommunications, and transportation.

We take a top-management approach to IT architecture redesign. This means being sensitive to the needs of all users and to the overall efficiency of the network. Typically, enterprises have someone within the IT department charged with this role, but the best architects are rarely the most skilled builders or engineers. We bring our wealth of business experience and understanding to bear on the overall design of the IT architecture. We help align our clients' IT function's perspective with the boardroom perspective—often a challenge due to the latter's lack of understanding of the technical aspects of IT system design.

As companies redefine their worldwide operating models and strengthen their core capabilities, they depend on a wide range of sourcing solutions to give them access to global talent, scale, and advanced services. Our dedicated team enables clients to deliver their services and operations in a scalable and cost-effective manner that fully captures the potential of global sourcing. We provide support at every stage, from defining global operating models to strategy design to successful implementation and value capture.
Our work falls into two streams:
  • Sourcing strategy (e.g., global business services, IT and business outsourcing and offshoring)
  • Sourcing delivery and execution (e.g., sourcing excellence, 360° benchmarking of IT, customer care, shared services, location architecture, and organization/change management)